Contact
Santa Barbara, California
Tell us what isn’t working
Not a pitch, not a meeting, not yet. Write down the part that is bothering you and Ben will write back with what he would do about it — whether or not you end up hiring us. Four sentences is plenty.
New work
Something you want to grow
Tell us what is going on — what you have tried, what is coming up on the calendar, and the part you are dreading. You do not need to know what you want yet. Most people who write to us are describing a problem, not ordering a service.
Send it to Ben →
Existing clients
Something is broken
A page that will not load, a form that will not submit, something that looks wrong on your phone. If we built it, it is ours to fix.
Report an issue →
02
Tell us what isn’t working
Four sentences is plenty. Ben reads every one himself.
What happens after I send this?
Ben reads it — the person you would actually be working with, not somebody paid to qualify you. You get a reply within one business day, including if the answer is that we are not the right fit. Then a conversation, at your place or on the phone. Then something in writing with a price on it, so you can put it in front of whoever else has to see it. You will not get a phone call you did not ask for, and you will not get put on a list.
What does it cost?
Every proposal is priced for the work in it, and you see the number in writing before anything starts. If there is a figure you need to stay inside, say so in your message — it saves us both a week.
Who owns the work?
You do. The domain is registered to you, the website is yours, the mailing list is yours and you can export the whole thing on a Tuesday afternoon without asking anyone. Same for the photos, the films and the files. If you ever go elsewhere, you go with all of it and we hand it over properly to whoever comes next.
Do you work outside Santa Barbara?
Yes, and we have for years. Alongside the Santa Barbara and Montecito work we run a golf course and a card shop in Edmonton, Alberta, and a coaching business in Houston, Texas. Being here matters for the local work — we shoot your events and turn up when something breaks — but none of it requires us to be in the room.
